Shipping, Returns, Exchanges and FAQs

Shipping

International free shipping is available for eligible destinations. Shipping availability depends on the destination, our delivery partners and current local conditions.

We currently do not ship to Russia, Laos, Honduras, Yemen, Israel or some destinations in Africa. If there is an active conflict or a serious disruption in a destination, we may pause shipping there until it is safe and service is available again.

Some destinations may also be unavailable because of carrier restrictions, customs requirements or changes to local delivery services. If your address is not eligible, the available shipping options will be shown at checkout.

Orders usually take 2 to 5 business days to process before they are sent to the delivery partner. Delivery after dispatch commonly takes 2 to 12 business days, depending on the destination and local carrier service. Delivery times can vary because of product availability, customs processing, weather, public holidays and other local conditions.

You will receive an order confirmation after checkout. Once your order has been processed and dispatched, we will send tracking information when it is available.

Customs and taxes

Customers are responsible for any customs fees, import taxes or duties charged by their country. mo.be is not responsible for delays caused by customs, incomplete address details or changes made by the local delivery service.

Order changes and cancellations

If your order has not started processing, please contact us as soon as possible if you need to cancel or change it. Once processing has started, we may not be able to make changes because the order may already be prepared for dispatch.

Returns

We offer a 10 day return period. Please contact us within 10 days of receiving your item to request a return.

Items must be unworn and unused, with tags attached and in their original packaging. You will need your order confirmation or other proof of purchase.

Please email info@mobestore.com before sending anything back. Items returned without prior approval may not be accepted. If your return is approved, we will provide the return address and instructions.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Final sale items

Leggings and sports bras are final sale items and cannot be returned. Sale items and gift cards are also not eligible for return.

Damaged or incorrect items

If your item arrives damaged or is incorrect, please contact info@mobestore.com within 5 days of delivery. Include your order number, a description of the issue and clear photographs. We will review the issue and arrange a replacement when appropriate.

Need help?

If you have a question about shipping, returns or your order, contact us at info@mobestore.com.